What will you be doing?
As a Support Engineer you are the first point of contact for arising issues from our US customers. Most of the time they get in contact with you through Intercom, our in-app chat functionality. A big portion of the questions you can answer directly through the experience you've gained from our product training. In other cases you need to do a deep dive into our available product documentation. Some questions go beyond our manuals, in that case you have a hotline with one of our Betty-Blocks platform-guru's. You take pride in working systematically, you log all the questions & information in order for the issues to be prioritised correctly. Furthermore you have a sharp eye on recurring issues in order to act on it with a feature- or change-request.
Within the team you are the go-to person if your colleagues have any IT(software) related questions. In our working environment, you’ll have extensive possibilities to grow and expand your knowledge.
Who are you?
What do we offer?
Next to you base salary which is based on your profile and experience we offer:
For more information about this vacancy you can contact our Recruiter Perry Hofman via firstname.lastname@example.org or by phone on +31625778375