Support Engineer

Functieomschrijving

What will you be doing?
As a Support Engineer you are the first point of contact for arising issues from our US customers. Most of the time they get in contact with you through Intercom, our in-app chat functionality. A big portion of the questions you can answer directly through the experience you've gained from our product training. In other cases you need to do a deep dive into our available product documentation. Some questions go beyond our manuals, in that case you have a hotline with one of our Betty-Blocks platform-guru's. You take pride in working systematically, you log all the questions & information in order for the issues to be prioritised correctly. Furthermore you have a sharp eye on recurring issues in order to act on it with a feature- or change-request. 


Within the team you are the go-to person if your colleagues have any IT(software) related questions. In our working environment, you’ll have extensive possibilities to grow and expand your knowledge.

Functievereisten

Who are you?

  • Proven experience in developing custom made web applications;
  • Demonstrable IT/Software/Platform knowledge;
  • Proven experience with development (any language will fit) and web related technologies JavaScript, HTML and CSS;
  • You have strong communication skills and are able to perfectly convey a message;
  • You can work independently and are responsible.



What do we offer?

Next to you base salary which is based on your profile and experience we offer:

  • We provide health insurance coverage;
  • A brand new MacBook and iPhone which you can also use privately;
  • We value team culture and enjoy interacting with colleagues, getting a drink and hanging out after work on a Friday;
  • A lot of room for personal development and growth;
  • A start-up environment in which you can make a difference. 


More information:

For more information about this vacancy you can contact our Recruiter Perry Hofman via perry.hofman@bettyblocks.com or by phone on +31625778375