Customer Success Manager
Alkmaar, Noord-Holland, NetherlandsCustomer Success Management
What are you going to do?
In this position you will be in frequent contact with prospective, new & existing customers to determine how they can become (more) successful in using our No-Code development platform, Betty Blocks, within their organization.
You share your tailor-made proposal with the customer so that it is properly onboarded on our platform, and you also share best practices from other customers so that everyone can get the best out of the platform. Every customer is different; that is why you work closely with a large internal Betty Blocks team so that the customer achieves the best results with our platform. Good expectation management skills and a service-oriented attitude make the difference!
Who are you?
- You feel involved with the customer and get a kick out of customer satisfaction;
- You have at least 4 years of experience as a CSM or Account Manager;
- You are tech-savvy and have previously committed to customer satisfaction in an IT or SaaS organization;
- You have obtained an HBO/WO degree;
- Fluent in Dutch and English;
- You are proactive and positive!
What do we offer?
Besides a monthly salary based on your personal profile and experience we offer the following:
An open and informal working atmosphere;
Possibility to follow training and courses;
Lots of room for personal development;
Celebrate successes with Friday afternoon drinks, a monthly Buffalo of the month with drinks and unique Betty Blocks festivals.
A new, Google-like office building near the city center and Alkmaar station;
Full travel allowance;
Option to partially work from home
A lease bicycle plan;
25 paid days off per year;
Every day a fully catered (healthy) lunch buffet and fresh fruit at every department;
A well-arranged pension plan;
Professional chair massages in the office;
Use our in-house gym for free and exercise with a personal trainer at a discount!
Friendly, ambitious and diverse teams.
Why Betty Blocks?
We are a fast-growing, internationally operating IT company that gives you the opportunity to develop yourself both professionally and personally and to take your career to the next level. We help companies maximize their human potential in IT by empowering more employees with the tools to develop business applications that drive innovation in any company. Do you want to be part of this and does the vacancy completely suit you? Then we would like to meet you!
For more information about this vacancy you can contact our Recruiter Perry Hofman via firstname.lastname@example.org or by phone on +31625778375