Technical Account Manager (TAM)

Who are we?

We see ourselves as a driven, energetic and hardworking group of friends, who are passionate about what we do: Making application development as easy as riding a bicycle. Our no-code platform enables organizations around the world to create applications that solve the problems they currently face in their unique situations. We are proud to be the world's first no-code platform for Citizen Development. Our goal is that everyone can build an application. 'How can we make building easier' is the foundation of everything we do. Our headquarters is based in a beautiful Google-like office building in Alkmaar near the city center and very close to Alkmaar station.

The Technical Account Manager (TAM) plays a crucial, proactive role for our long-term customers—those managing multiple applications or strategic accounts. These customers often encounter technical challenges over time, and the TAM will guide them effectively and intelligently. The role emphasizes scalability, architecture, and strategic planning for key accounts, ensuring customers feel thoroughly supported.

Technical Guidance for Key Accounts

• Focus on scalable architecture and future-proof solutions.

• Provide strategic advice on topics such as load testing, performance optimization, and system enhancements based on monitoring data.

• Support architectural decision-making for customer applications.

Roadmap Development and Legacy Support

• Work with customers to develop a technical roadmap, including plans for phasing out legacy systems and adopting Betty Blocks.

• Address the impact of the product roadmap on the customers application landscape and provide guidance for seamless transitions.

Cross-Functional Collaboration

• Act as a bridge between customers and the Product team, managing and advocating for Product Feature Requests (PFRs) that align with customer needs.

• Actively coordinate with Product, Support, and Customer Success teams to align on strategic objectives and ensure cohesive execution.

• Provide insights that bridge technical expertise with customer needs.

Workshops and Strategic Guidance

• Lead technical workshops to educate and empower customers on best practices (one to many events).

• Serve as a trusted technical advisor for strategic decision-making around architecture and system evolution.

What This Role Is Not

It’s important to clarify that the TAM is not:

• A trainer or consultant providing generic solutions.

• A support extension, solving ad hoc technical issues.

Instead, the TAM focuses on strategic technical guidance, ensuring sustainable and scalable outcomes for customers.

As this is a new position, initial responsibilities will include defining processes, creating templates, and shaping the function's scope. Transparency and adaptability will be key as the role develops.

Key Competencies

• Technical Expertise: Strong understanding of scalability, architecture, and system performance.

• Project Management Skills: Ability to structure, plan, and execute projects effectively.

• Analytical Thinking: Proficient in analyzing monitoring data to identify performance improvements and propose actionable recommendations.

• Proactivity: Self-starter who identifies and addresses issues before they become critical.

• Collaboration: Skilled in engaging with cross-functional teams and driving strategic alignment.

• Workshop Facilitation: Ability to lead impactful workshops tailored to technical client needs.

What do we offer?

• Besides a monthly salary based on your personal profile and experience we offer the following:

• An open and informal working atmosphere;

• Possibility to follow training and courses;

• Lots of room for personal development;

• Celebrate successes with Friday afternoon drinks, a quarterly Buffalo of the month with drinks and unique Betty Blocks festivals.

• A new, Google-like office building near the city center and Alkmaar station;

• Full travel allowance;

• Option to partially work from home

• A lease bicycle plan;

• 25 paid days off per year;

• Every day a fully catered (healthy) lunch buffet and fresh fruit at every department;

• A well-arranged pension plan;

• Professional chair massages in the office;

• Use our in-house gym for free and exercise with a personal trainer at a discount!

• Friendly, ambitious and diverse teams.

Why Betty Blocks?

We are a fast-growing, internationally operating IT company that gives you the opportunity to develop yourself both professionally and personally and to take your career to the next level. We help companies maximize their human potential in IT by empowering more employees with the tools to develop business applications that drive innovation in any company. Do you want to be part of this and does the vacancy completely suit you? Then we would like to meet you!

More information:

For more information about this vacancy you can contact our Recruiter Perry Hofman via perry.hofman@bettyblocks.com or by phone on +31625778375